|
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
Notes From Satisfied Customers
Kathy Burtchett 5/15/10 Mapleservice: I want to thank Curtis Smith for an excellent job he did replacing our water heater, and fixing our drainage problem. He is conscientious and handled the situation very professionally. I appreciate the same day service, just done, no hassles. You have a great staff. Vicki DeMontigny” Dear Maples Bros- What luck to pick your company as the only one shown for Petaluma in the yellow pages. Rudy Herrera did a job of representing you that should make you very proud! After over 50 years of owning numerous homes, his many abilities rank as best I can ever remember. His advice right through the furnace installation reveals an unusually qualified professional. Our Thanks to you all- Bill Waylen of Petaluma, CA We, Edith and Judy Schauer, 12815 Occidental Rd. Sebastopol, CA 95472, would like to say how pleased we were with the job well done by Scott Levering. He was on time and very nice. Cleaned everything up real nice and installed my mom’s new toilet and we are so glad we called your company. It was our pleasure to have your company do water line repair work at our home on 4/19 to 4/22/04. The experience began on 12/25/03 when we had plumbing problems with major backup into our downstairs bathroom. I looked in the yellow pages, found your ad and called. Adam returned our call. I assured him he did not need to come out as it was Christmas, but could he come the next morning as early as possible as we had to drive to Sacramento airport as our daughter, active Navy, had to return to her base as her leave was up. Adam came, cleared the pipes and we made it to Sacramento in time for Lesley’s flight to Pax River NAS. Adam then returned to give us an estimate on our needed repair work. We cannot express words the wonderful job this young man did. He was so polite, courteous and professional while working at our home. In fact 2 other young men, Curtis and I do not know the other young man’s name, came by to help out at times. The entire crew was wonderful. We wanted you to know our experience with Adam and your company will make us customers for life. We will recommend Maples to everyone we know. Ken and Cheryl I owe you people a huge thank you for all the major work that had to be done ASAP! I hope it didn’t put you out too much by having to change your whole day around to accommodate us. In appreciation I am sending 2 VIP passes for you to have lunch delivered to the office one day. Brad To: All Staff and Management at MapleService Once again, I just wanted to write a note of thanks for the great service we received recently from our Service Tech, Jim; when he came over to the house for the annual inspection. He did a fine job. While here, he installed a new sink basket assembly and new kitchen sink disposal. He did fine work on these jobs too. I’m thrilled – everything is brand new and works great. Also, a great big thank you to your nice front office staff – all of whom are so nice. Everyone there is courteous and professional. I appreciate all of the ladies there in the front office very much. It is always a pleasure to call there and to know whatever the job is – it will get done in a timely, courteous and professional manner – every time by everyone there. Thank you so very much. Sincerely, Sue I would like to take this opportunity to tell you about one of your servicemen that came to our house. We called one evening with drain problems and a young man named Adam was the one that responded to our call. He was here very soon after the call and didn’t leave until around 10:30 p.m. I must tell you that he was outstanding in finding the problem and resolving the problem. He was very businesslike and yet personable. I’m sure he had put in a full day already and yet was responding as if ours was the first job of the day. When someone like Adam does such a great job, I feel it is important not only for the customer to acknowledge a job well done, but also for the company involved to know that they can appreciate an employee representing their business in such a way that customers like us. We would not hesitate to contact Maples again for service. Thank you for your time and also please tell Adam thanks again for us. Sincerely, John
We are writing to let you know how very pleased we are with the service we received Your Service Technicians, Gary Nelson and his partner, are extremely knowledgeable and efficient. They completed the extremely difficult task of replacing the entire hot and cold water lines in our home, all in one long day – with excellent results. Around last November, we began to notice our gas and electric bill had begun to increase at an alarming rate. Having retired from PG&E a number of years ago, I was hesitant to complain of a high bill right at the time they were advertising the fact that their rates were going to increase dramatically. But when our February bill reached $553.49 (and this is with a 25% employee discount), we had to complain. Because $500.83 of the bill was from gas usage (357 therms), a Gas Serviceman came to inspect the meter but found nothing wrong. The only gas appliances we have are the central heater, and the hot water tank. Since we had just had a new element put on the water tank, we bought an insert for our fireplace. This helped a little, but our gas usage still cost $362.12 (287 terms) in March. That’s when we called MapleService, on March 6. Your technicians spent a lot of time going over almost every inch of the water lines, and discovered a leak in the hot water lines imbedded in cement. They came the next day, early, and stayed late, completing the job in one day. We were very pleased when we received our April bill and found we had used only 31 therms of gas ($30.14), and to prove this was not a fluke, our May bill showed usage of only 30 therms ($25.50). Thank you again for your help. We certainly appreciate your great service. . Sincerely, Mitch and Helen
Yesterday, we received a notice from the City of Eureka that our water consumption was exceedingly high this month and that we should check for leaks. When my husband went out to the water meter, he realized we did have a leak with all the water he found. We contacted a local plumber (not your company) at 3:00 p.m. who said he would have one of his men out shortly. Whoever was being sent to check our problem never did arrive at our house. At 9:00 p.m., I contacted Gary Crnich, our Head of Maintenance at Freshwater School, who informed me that I should contact your company. When I called, I quickly received a return call from your employee, Gary, who was very pleasant and asked about the problem and said he could come right out if we wanted. By then we had the water turned off and asked him if it would work with him to do it today (Saturday). He said he had another appointment at 9:00 a.m., this morning but would come over right after that appointment. By 9:45 a.m., he was here. He immediately found out what the problem was, got the parts, and made the repairs. My husband was even able to get two other faucets looked at and repaired while we had Gary here. We commend Gary for his pleasant manner and way of explaining the problem to us and for also taking the time to go the extra mile with our minor problems. We need more people in our work world as kind, generous, and patient as this young man was with us. Thank you, Gary, for a job well done. We will certainly call Maples Plumbing “first” the next time we need plumbing work done. Sincerely, Sue
Respectfully, Garry Gentlemen: I engaged your service to replace a hot water heater and the floor beneath it. Mr. Cory DeWees, the serviceman, was very courteous and extremely forthcoming in providing me information regarding replacement units available (including the capabilities of each) which facilitated my decision as to which heater to purchase. Cory was very responsive to each of my questions and exhibited considerable patience in dealing with my inquisitive nature. He accomplished the necessary work in a very competent manner. As a result I have recommended your services to a neighbor. Cory also suggested I consider your service plan, and, after review of its contents, I intend to do so. Once again the exceptionally fine service provided by your representative is most appreciated.
To Management & Service: The service I received from your company is beyond compare. My husband started working with Einar to re-do our two bathrooms. Shortly after signing contracts with the cabinet maker and granite supplier, my husband suddenly died of a heart attack. Einar immediately stepped in to help me and contacted all of the companies involved to coordinate the work as I was in shock and no help at all. Through the wonderful staff of MapleService and Einar, he coordinated everything. Einar actually went ahead as a favor to me to pick out the sinks, faucets, and lighting fixtures. He spent many hours making numerous phone calls to all workers involved and set up all appts. Everyone at MapleService was so kind and considerate, it is impossible to express my thanks and appreciation to Einar and the entire staff for all that was done. Sincerely, Dear Manager: I want to thank your service technician, Einar Prado, for guest service in replacing our water heater earlier this month. I found him to be courteous and friendly in his attitude, even though I spoke with him early in the morning. He clearly explained the options we had (repair vs. replace) and made his recommendation to replace it, without giving me a “hard-sell”. Once I had made the decision to replace, he had the old heater out, and a new one delivered and installed in just a few hours. He was even quicker than he estimated! Einar is a professional, and an asset to your team. Thanks again to him and your team for helping us.
I would like to take this moment to compliment Zachary Peterson, Service Technician who was sent to our house today to help with a puzzling problem with our new dryer, which on occasion, seemed to be overheating and left our house with a “burning smell”. Turns out the problem at this point seemed not to be with the dyer, but with our venting. We had a vent cleaner here prior to our putting in the new dryer; the sales staff at the company where we purchased the new washer and dryer set had recommended this gentleman. The vent-cleaner did not have the skills and the talent that Zachary did for troubleshooting the problem. It seems there was a splitting of the venting system very close to the outside wall and a large lump of lint at about 2 _’ in from the outside wall. The lump of lint was bypassable with a flexible pole, but was preventing the escape of much of the hot air and “new” linting. Zachary was able to take off the cover to the outside opening, reach in and pull out the lint; he bent a copper pipe and cleaned the tubing a short distance in. At this point he was able to see clear through to the inside of the house and we had success in getting the hot dryer air to vent out the approximately 12 feet to the outside wall. I wanted to let you know that we are very pleased with his skills and the service he provide to us. We would like to once again thank Zachary for excellent service, and though we hope not to have any problems with our home in the future, if we do, I hope he will be sent repairs and servicing. If it were up to me to give him an increase of salary, I’d add 10% and a pizza party. I would also like to say that the young lady who assisted me when I called in to schedule the appointment was also delightful. Best wishes in your business and much success to your helpful staff.
Dear Friends, Last night I called Maples with a concern re: my disposal. The lady who answered the phone was most helpful & assured me someone would call me. They did, they helped me, reassured me & said someone would be out today & they would call in the a.m., which you did. The man who came to my house, Mr. Zachary Peterson, was most helpful. It all worked so well, that I will call Maples for my needs starting now. Thank you for such wonderful service.
Content from this site may not be reused without permission. |
 |
