PLUMBING


HEATING SERVICES



Testimonial — Eureka


MapleService Plumbing & Heating


To Whom It May Concern:

Yesterday, we received a notice from the City of Eureka that our water consumption was exceedingly high this month and that we should check for leaks. When my husband went out to the water meter, he realized we did have a leak with all the water he found. We contacted a local plumber (not your company) at 3:00 p.m. who said he would have one of his men out shortly. Whoever was being sent to check our problem never did arrive at our house.

At 9:00 p.m., I contacted Gary Crnich, our Head of Maintenance at Freshwater School, who informed me that I should contact your company. When I called, I quickly received a return call from your employee, Gary, who was very pleasant and asked about the problem and said he could come right out if we wanted. By then we had the water turned off and asked him if it would work with him to do it today (Saturday). He said he had another appointment at 9:00 a.m., this morning but would come over right after that appointment. By 9:45 a.m., he was here. He immediately found out what the problem was, got the parts, and made the repairs. My husband was even able to get two other faucets looked at and repaired while we had Gary here.

We commend Gary for his pleasant manner and way of explaining the problem to us and for also taking the time to go the extra mile with our minor problems. We need more people in our work world as kind, generous, and patient as this young man was with us. Thank you, Gary, for a job well done. We will certainly call Maples Plumbing “first” the next time we need plumbing work done.

Sincerely,

Sue



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