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Testimonial — Santa Rosa MapleService, Inc. 327 O’Hair Court Suite E Santa Rosa, CA 95407 To Whom It May Concern: I would like to take this moment to compliment Zachary Peterson, Service Technician who was sent to our house today to help with a puzzling problem with our new dryer, which on occasion, seemed to be overheating and left our house with a “burning smell”. Turns out the problem at this point seemed not to be with the dyer, but with our venting. We had a vent cleaner here prior to our putting in the new dryer; the sales staff at the company where we purchased the new washer and dryer set had recommended this gentleman. The vent-cleaner did not have the skills and the talent that Zachary did for troubleshooting the problem. It seems there was a splitting of the venting system very close to the outside wall and a large lump of lint at about 2 _’ in from the outside wall. The lump of lint was bypassable with a flexible pole, but was preventing the escape of much of the hot air and “new” linting. Zachary was able to take off the cover to the outside opening, reach in and pull out the lint; he bent a copper pipe and cleaned the tubing a short distance in. At this point he was able to see clear through to the inside of the house and we had success in getting the hot dryer air to vent out the approximately 12 feet to the outside wall. I wanted to let you know that we are very pleased with his skills and the service he provide to us. We would like to once again thank Zachary for excellent service, and though we hope not to have any problems with our home in the future, if we do, I hope he will be sent repairs and servicing. If it were up to me to give him an increase of salary, I’d add 10% and a pizza party. I would also like to say that the young lady who assisted me when I called in to schedule the appointment was also delightful. Best wishes in your business and much success to your helpful staff. Sincerely, Joni & Jim Testimonial main page Back to the top of the page • Main page • Home • E-mail Us Content from this site may not be reused without permission. |
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